MiFinity eWallet - How can we help ?

Our MiFinity eWallet gives you flexibility unlike any other wallet

Account and Profile
Payments and getting started
Send Money
Account Verification and Security
General

Account and Profile

Visit the MiFinity Platform Homepage at https://secure.mifinity.com/ and click on the “SIGN UP ” link or go straight to https://secure.mifinity.com/auth/signup
How do I open an account with MiFinity?
Your Password must be at least 8 characters long and be a combination of upper and lower case characters. It must also include a number or special character.

NEVER share your password with anyone. MiFinity will not have a record of your password and therefore will never ask you to provide it.
How should I choose a password?
You can make an account to account transfer direct to another MiFinity user if you have their account number or their registered email address. If they don’t have a MiFinity Account, just give us their email address and we will invite them to open an account, and credit them with the funds when they do.



How can I send Money to Friends & Family?
Please email us at clientservices@mifinity.com or use the live chat/email us link found at https://secure.mifinity.com/
How do I change my contact email address?
For a Bank account to be verified you must first add your account details within the “Bank Accounts” section from the options on the left side of the eWallet account. Select “Add New Bank Account” and complete the required fields relating to the destination account. Please note: The details submitted can only be in the name of, and ownership of the MiFinity eWallet account holder. You are not permitted to register a Business or 3rd- party Bank Account on your MiFinity eWallet. You can add a bank account for remittance purposes under the section labeled "Contacts".

For your Bank Account to be utilized for withdrawals, it needs to be verified. For this to be achieved, you are required to upload a copy of a Bank statement dated within the last 6 months from the date of issue.

Bank document on bank letter head should include the following:

  • Bank Name or logo
  • IBAN or Account number
  • MiFinity account holder Name & Surname
Please take note of the following guidelines:

  • No documents over 6 months will be accepted unless a specific document is requested by Client Services The document may show the address listed on the MiFinity account if the MiFinity account has not been KYC verified
  • The document may show the address listed on the MiFinity account if the MiFinity account has not been KYC verified
  • Bank Cards are not acceptable
  • If a bank statement is requested by Client Services, do not blank out amounts or activity
  • If a bank statement lists a credit card number, blank out only the middle digits, leaving the first 6 and the last 4 visible (12345 6XX XXXX 1234).
This can be done by following the next few steps:-

  • Log into your eWallet account.
  • Select “Bank Accounts” from the menu on the left side of the screen.
  • Select the Bank Account that needs to be verified.
  • Click on “Verify”.
  • Upload your document.
  • You can either choose a file you have saved or drag the file into the box indicated.
  • Once your file has been successfully uploaded, a green box will appear in the top right corner of the page confirming the process and the status of the document will show as “Pending Approval” until reviewed. Additionally you will receive an email confirming the process was successful.
Once reviewed and verified the option to withdraw funds to this Bank Account will be activated on your MiFinity eWallet.

How to Verify a Bank Account.
For your card to be fully verified, a 4-digit verification code accompanied by the description “MiFinity UK LTD” will be displayed on your card statement after your first successful deposit. The times will vary depending on your Bank and method used to view your statement, either online or paper hard copy. Once obtained, please follow the next few steps:

  • Log into your account.
  • Navigate to your cards list
  • Click “Verify” alongside the card number you wish to verify
  • Enter the 4-digit verification code obtained from your card statement and click on “Submit”.
Providing the pin is correct, your payment method will be verified.For any issues with incorrect 4 digit verification code displayed on your card statement or no 4 digit code displayed on your card statement please contact directly your card issuing bank.
Please note: Your first card deposit is limited to €150. You cannot add any other cards until your first card is fully verified.


Verifying your Credit/Debit Cards
In order for us to verify your account, we need you to submit the following documentation by logging into your MiFinity account, click on the profile section in the top right-hand corner of your eWallet account and select Upload Documents.

What we need?
1 proof of photo identification
AND
1 proof of address

Acceptable Proof of Photo Identification:
- Passport - Full Page (photo page and page above)
- Driving License - Front (and Back if no address and expiration date appears on the front)
- National ID - Front (and Back if no address and expiration date appears on the front)
- Residence Permit - Front (and Back if no address and expiration date appears on the front)
- Proof of Age Card - Front (and Back if no address and expiration date appears on the front)

Acceptable Proof of Address:
- Bank Statement
- Mortgage Statement
- Government issued Document or correspondence
- Motor Tax
- Utility Bill or Utility Service correspondence (Electric, Water, Fixed Internet, Landline Phone)
- Insurance Documents (Life policy, Home Insurance, Motor Insurance)

Please take note of the following guidelines:

- Mobile phone bills or purchase orders are NOT acceptable
- Documents should be on letter head and should include the following:
- The bank or service provider name or logo
- Address as registered to the MiFinity account
- Name and surname of the MiFinity account holder
- Date on submitted document should not be older than 6 months.
- All documentation submitted must be a colour scan or digital photo. Paper photocopies will not be accepted. Password-protected documents will not be accepted.

Once you have successfully uploaded your documents and they have been processed, you will receive an email notification within 2 business days.
Please ensure to use one of the following file formats: gif, jpg, png, doc, bmp, docx and pdf, otherwise your document upload will fail.
How do I verify my account?
Please check your Junk Mail. It’s also possible that we need some additional information from you. If this is the case, our team will be in touch soon, but you can also email us at clientservices@mifinity.com or use the live chat/email us link found at https://secure.mifinity.com/
I haven’t received my registration email.
If you need to update your mobile phone number, log into your MiFinity eWallet, select ‘My Profile’ from the drop-down menu and then click on ‘Personal Details’. Enter your new mobile phone number, and we will send you a verification code in order to verify the number. Simply enter the verification code in the box shown within your MiFinity eWallet and the update is complete.

Please note that once the phone number has been updated, you will no longer receive any verification codes to your old mobile phone number. All verification codes will be sent to the updated phone number.

If you are unable to log in to your account to update your mobile phone number, please contact our Client Services team on the email/phone number listed above.

I need to update my phone number. How do I do this?
MiFinity offers eWallets available in AUD,CAD,CHF,CZK,EUR,GBP,NZD,PLN,RON,SEK and USD
What currencies are available for my eWallets?
If your account is unverified, you can transact up to €2000 over a 365 day rolling period after which you will be prompted to verify your account.

Once your spending limit has been reached and your account is verified; following a review, your spending limit can be increased upon request.

Should you wish to transact above these limits, you will be requested to provide enhanced due diligence to become a VIP.
What we need?

• 2nd proof of photo identification (unique from any previous photo id used to verify your account)
• 2nd proof of address (unique from any previous document used to verify your account)
• Bank statement showing your MiFinity transactions 
• Your last 3 pay slips

If you are unemployed, self-employed, retired, or a business owner, you must provide other documents that show your source of income.
Documents may include, but are not limited to official statements showing:

• Government or Private Pension
• Gambling or lottery windfall
• Earnings from investments or selling of shares
• Earnings from property sale
• Earnings from private settlements
• Earnings from insurance payouts
What are my account limits?
Please note that our registration links will expire after 24 hours. If you require a new link, please contact us at clientservices@mifinity.com or use the live chat/email us link found at https://secure.mifinity.com/
I have received a registration email but the link is not working.
Your MiFinity Account is free for personal use. However, if you do not log in for 12 months your account will become inactive and a service fee of €1 per month will be deducted from the funds in your account.
Inactive account