Work With The Best
And Learn A Lot Of New Things
Join Our Team Today!
Want to join a dynamic and global technology company ? MiFinity is growing and we are looking for the best people who want to shape its continued future success.
If you are interested in working with us , send your CV with a covering letter to our e-mail
Mifinity UK Limited are looking for an experienced Client Services Assistant to join our Client Services team in Belfast.(Not location dependent as remote working is available) Reporting to the Customer Services Manager, you will be working in a small but highly successful team to achieve targets and provide the best standard of service to both internal and external stakeholders. You will manage a variety of customer scenarios. You will run reports, provide an excellent standard of service, and provide expert business knowledge also. Full training is provided.
To succeed in this role, the successful candidate will have a strong background within a customer contact environment. The candidate will have proven experience working with high volume calls and paperwork and who can adopt a positive approach to challenging situations.All applications will be treated in strict confidence.
All applications will be treated in strict confidence.
- Answering customer queries over phone/email helpdesk and live chat.
- Achieve and maintain service to a performance standard: average handling time, resolution, and customer satisfaction.
- Providing a high level of customer service to customers, working with them to resolve their queries.
- Reporting issues to line manager to investigate and prevent further issues re-occurring.
- Customer Retention
- Handling customer complaints in a professional and amiable way, in line with procedures
- Deal courteously and effectively with enquiries or requests from customers and clients.
- Process customer/client information in accordance with processes and procedures
- Ensure that you comply with the industry regulations in line with business requirements.
- Collating information from the customers into daily/weekly reports
- Ad hoc duties if and when required.
- At 2 years+ Customer Service experience within a financial services environment(desirable but not essential)
- Ability to multi-task and prioritise.
- Strong team spirit with a passion and drive to help users and to deliver the best customer experience.
- Ability to address customer requests with effective solutions and a positive attitude on emails/calls/chat.
- Proactive problem-solving experience.
- Empathetic and can communicate in a caring and friendly manner.
- Excellent verbal and written communication skills are essential.
- Enjoy working in a fast-paced environment.
- Adaptable, receptive to feedback and eager to learn new things.
- Keen attention to detail ensuring no errors in content.
- Experience in working towards targets/KPI’s is preferred.
- Self-starter, can easily adapt to change (new functionality, changing policies)
- Flexible and adaptable
- Additional languages would be a plus i.e., German, Polish, Spanish,or Portuguese
- Competitive salary
- Laptop
- Job type:Full Time, Permanent
- 21days paid annual leave
- Private medical Insurance
- Pension
- Remote interview process
- WFH Temporarily due to COVID-19
MiFinity is a regulated and licensed online payments company. MiFinity enjoys a growing network of global partner relationships with financial and banking institutions. Through this expansion we have evolved into a true ‘omni-channel’ payment provider to the global online payment market.
Location for this role is our Belfast, Northern Ireland Office.
In the midst of a period of growth in revenues and staff post Covid, the company requires a Compliance Manager to help contribute to the ongoing growth and to help to manage the various risks associated with operating a Fintech covering, remote gaming, FX, Crypto, with a particular focus on protecting consumers. This represents an ideal time to join MiFinity, since the company is enjoying significant growth.
Role Description
The objective of the Compliance Manager & MLRO is to deliver, coordinate and continuously develop an effective Compliance Management Framework that provides the tools to enable MiFinity UK Ltd to identify, assess, control and monitor conduct and regulatory risk and through that framework manage risk within the appetite of the business, our clients and regulators.
The role will support the implementation and maintenance of the Compliance Management Framework to support MiFinity’s business plan and the regulatory environment it operates in. This includes provision of oversight of the application of regulatory compliance policies and procedures, executing the compliance monitoring plan, monitoring, and reporting on compliance with AML, Financial Crime and GDPR regulations.
The duties and responsibilities of this role will include the following:
- Ensure there are appropriate regulatory controls in place within MiFinity UK Ltd to establish and maintain compliance with regulatory requirements including conduct obligations.
- Assist with the onboarding of client Merchants
- Work closely with Business development
- Ensure that an annual risk-based compliance assessment and monitoring plan is carried out.
- Ensure regulatory reporting to appropriate authorities are timely and accurate.
- Ensure compliance, AML & GDPR training is provided to MiFinity UK employees.
- Ensure that conflicts of interest have been identified and where possible mitigated and ensure that there is a regular review of conflicts of interest.
- Horizon monitoring for any regulatory changes connected with applicable the Payments industry.
- Conduct monthly Compliance, Risk and Fraud meetings with Senor Management.
- Annual review of the Anti-Money Laundering Policy and supporting procedures and templates to ensure it remains compliant with current applicable Anti Money Laundering Regulations.
- Review and sign off anti-money laundering / PEP and Sanctions checks on MiFinity UK clients.
- Annual risk assessment of MiFinity’s money laundering risk.
- Horizon monitoring for any regulatory changes connected with applicable anti money laundering regulations and ensuring those changes are incorporated into the policy, supporting procedures, templates, and training materials.
- Investigation into any reports of suspicious transactions made and ensuring any necessary reports in connection with MiFinity’s own AML obligations are made to the relevant agencies.
- Annual review of Policies and procedures in place to assist in the prevention of Financial Crime.
- Provide second line of defence monitoring of Financial Crime controls.
Overseeing / carrying out / producing / reviewing (as applicable) the following:
- Monitor compliance with EU data privacy requirements and GDPR and with the Global Data Privacy Policy and second level data privacy policies, through Compliance Monitoring reviews and high frequency monitoring.
- Oversee the completion and maintenance of records of processing, records of personal data breaches, records of data subject rights requests and data privacy impact assessments.
- Review personal data breaches, assessing reportability of controller breaches by MiFinity, advising on actions to be taken and assisting in identifying trends.
- Complete data privacy surveys and/or client data privacy questionnaires.
- Be available to business owners and employees (data subjects) on matters relating to data privacy and data subject rights.
- Provide management information on data privacy compliance for reporting to the Board and governance committees.
- In-depth knowledge of the UK financial services and regulatory framework
- Working knowledge of AML (essential) and GDPR( desirable)
- 5-10 years’ experience working at a senior level within a regulated environment
- Working knowledge of operational processes of Electronic Money.
- Excellent communication, relationship management and influencing skills.
- Presentation skills and training / coaching experience.
- Ability to understand and articulate the commercial benefits of effective compliance management.
- Ability to build and maintain effective internal and external relationships.
- Candidate must have a “can do” attitude and willingness to learn
- Candidate must be able to own and deliver projects with clear communications skills and adept and managing expectations
- Candidate must have a keen eye for detail
- Candidate must be familiar with MS Office (including Power Point and Excel)
- A fully remote and flexible working schedule.
- Opportunity to progress within the company, not limited to one department or team.
- Hardware to make sure you have all the right tools to get the job done.
- 20 days holidays + bank holidays in your respective country. 22 Days after 2 years’ service and increasing yearly to a maximum of 25 days holidays.
- We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation, or age.
- Remote interview process
- WFH Temporarily due to COVID-19
MiFinity is a regulated and licensed online payments company. MiFinity enjoys a growing network of global partner relationships with financial and banking institutions. Through this expansion we have evolved into a true ‘omni-channel’ payment provider to the global online payment market.
Location for this role is either Ireland or Malta.
- Acquisition of new partners (negotiations & deal optimization).
- Implementation of promotional campaigns and Growth Strategies.
- Performance Monitoring & Reporting (heavy business KPIs reporting & presentation).
- Deliver proactive account management by providing solutions to affiliate partners as well as offering ideas/methods to increase revenue through copywriting techniques, promotional channels, and unique marketing tactics.
- Manage our Ad-serving & Campaign-tracking platform.
- Monetize partnerships with major affiliates and publishers.
- Manage affiliate platform CRM & budget allocation, including commissions and budget spend.
- Keep CMS up to date.
- Build and maintain relationships with affiliates.
- Negotiate deals and optimize performance.
- Locate opportunities for ad-hoc activations and growth tactics.
- 3+ years’ experience in an affiliate marketing focused role.
- iGaming industry knowledge, experience and contacts is highly desirable.
- A highly motivated, results driven, people-oriented person who can work in fast paced environment as part of an international team.
- Hard working organized and self-driven.
- Solid understanding of affiliate marketing techniques.
- Ability to work and communicate with different affiliate accounts.
- Strong analytical skills & ability to work on tight deadlines.
- Excellent written and verbal communication in English.
- Confidence in taking business decisions based on performance data.
- Excellent understanding of brand awareness and growth strategies.
MiFinity is a regulated and licensed online payments company. MiFinity enjoys a growing network of global partner relationships with financial and banking institutions. Through this expansion we have evolved into a true ‘omni-channel’ payment provider to the global online payment market.
Location for this role is either Ireland or Malta.
- Maintain & execute the daily reporting requirements for Mifinity’s business, utilising the existing framework through Excel, SQL & Jasper
- Develop Business Intelligence solutions which meet business requirements, within agreed deadlines
- Respond to ad hoc reporting requests from the business
- Build and maintain relationships across multiple business functions including Sales, Client services, Finance & Information Services teams
- 3 years’ experience preferably in a Finance or Business Intelligence position
- Experience with Tibco Jaspersoft
- A good knowledge of Linux
- Experience working in a financial services environment
- Good knowledge of SQL & query optimisation, Postgres, Excel, JasperServer & Studio
- Strong understanding of Database / Data Warehouse principles and methodologies
- Strong written and verbal communication skills
- The ability to present results to management
- Self-Motivated Individual with the ability to work in a team and on own initiative
- Ability to work on projects with multiple working streams and competing deadline
MiFinity is a regulated and licensed online payments company. MiFinity enjoys a growing network of global partner relationships with financial and banking institutions. Through this expansion we have evolved into a true ‘omni-channel’ payment provider to the global online payment market.
Location for this role is either Ireland or Malta.
- Execute multi-channel marketing programmes and campaigns across multiple geographies. Identify and scale what works for repeatable success.
- Proactively collaborate with c-suite, customer support, sales, and finance teams on campaigns.
- Contribute to and use best-practices and tools to drive the marketing effectiveness agenda.
- Educate team members to be able to engage partners on our marketing capabilities.
- Provide creative ways of engaging current and potential customers and apply a data-driven, ‘test and learn’ mindset to your work.
- Create B2C and B2B marketing campaigns.
- 7+ years of experience in broad-based marketing roles and industry experience.
- Strong experience in B2C Digital Marketing
- Define, build and deliver tactical marketing campaigns aligned with marketing strategy and SEO best practise.
- Exceptional project management skills.
- A candidate who has managed a marketing team is desirable, as is experienced in a tech or Fin-tech environment.
- You have exceptional creative, problem-solving and strategic thinking ability.
- You have strong digital marketing experience - a performance and social expert and are data and insight driven in your decision making.
- You have the persuading and influencing, and the leadership skills to lead the marketing agenda and prioritise within your team from day one.
- Must be team-oriented and highly resourceful - ‘Can do’ and ‘Willing to do what it takes’ attitude.
- You are ruthless in delivering results on time and with the highest standards.
- Self-Motivated Individual with the ability to work in a team and on own initiative.
- Ability to work on projects with multiple working streams and competing deadlines.
- Knowledge of Google Analytics and using the data to present results to management.
- Knowledge of A/B testing is a benefit.