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Want to join a dynamic and global technology company ? MiFinity is growing and we are looking for the best people who want to shape its continued future success.
If you are interested in working with us , send your CV with a covering letter to our e-mail
Mifinity UK Limited are looking for an experienced Customer Service Assistant to join our Client Services team in Belfast. (Not location dependent as remote working is available) You will be working in a small but highly successful team to achieve targets and provide the best standard of service to both internal and external stakeholders. You will manage a variety of customer scenarios. You will run reports, provide an excellent standard of service, and provide expert business knowledge also. Full training is provided.
To succeed in this role, the successful candidate will have a strong background within a customer contact environment. The candidate will have proven experience working with high volume calls and paperwork and who can adopt a positive approach to challenging situations.
All applications will be treated in strict confidence
- Answering customer queries over phone/email helpdesk and live chat.
- Achieve and maintain service to a performance standard: average handling time, resolution, and customer satisfaction.
- Providing a high level of customer service to customers, working with them to resolve their queries.
- Reporting issues to line manager to investigate and prevent further issues re-occurring.
- Customer Retention
- Handling customer complaints in a professional and amiable way, in line with procedures
- Deal courteously and effectively with enquiries or requests from customers and clients.
- Process customer/client information in accordance with processes and procedures
- Ensure that you comply with the industry regulations in line with business requirements.
- Collating information from the customers into daily/weekly reports
- Ad hoc duties if and when required.
- At 2 years+ Customer Service experience within a financial services environment (desirable but not essential)
- Ability to multi-task and prioritise.
- Strong team spirit with a passion and drive to help users and to deliver the best customer experience.
- Ability to address customer requests with effective solutions and a positive attitude on emails/calls/chat.
- Proactive problem-solving experience.
- Empathetic and can communicate in a caring and friendly manner.
- Excellent verbal and written communication skills are essential.
- Enjoy working in a fast-paced environment.
- Adaptable, receptive to feedback and eager to learn new things.
- Keen attention to detail ensuring no errors in content.
- Experience in working towards targets/KPI’s is preferred.
- Self-starter, can easily adapt to change (new functionality, changing policies)
- Flexible and adaptable
- Additional languages would be a plus i.e., German, Polish, Spanish or Portuguese
Customer Service Manager
- Competitive salary
- Laptop
- Job type: Full Time, Permanent
- 21 days paid annual leave
- Private medical Insurance
- Pension
- Remote interview process
- WFH Temporarily due to COVID-19
Mifinity are looking for an experienced, creative and innovative Senior JAVA Developer to join our Development team in Malta or Dublin.
We are looking for candidates who would be responsible for building Java applications. This includes anything between complex groups of back-end services and their client-end (desktop and mobile) counterparts. Your primary responsibility will be to design and develop these applications, and to coordinate with the rest of the team working on different layers of the infrastructure.
You will be joining a brilliant team of software developers, full of energy, ambition and passion. Working together with your development team, you will be involved in building great products whilst working closely with Product Owners and stakeholders to understand requirements which will result in delivering the right thing.
This role is based in Dublin or Malta
All applications will be treated in strict confidence
- Develop new in-house products
- Translate application storyboards and use cases into feasible functional applications
- Design, build, and maintain efficient, reusable, and reliable Java code
- Write clean code supported with unit testing modules
- Ensure the best possible performance, quality, scalability and responsiveness of the applications
- Document features and share knowledge within the team
- Collaborate with other team members and stakeholders
- Help maintain code quality, organization, and automatization including undertaking peer code reviews
- Perform integrations with 3rd party applications
- Minimum 5+ years of JAVA enterprise software experience
- Bachelor’s or Master’s degree in Computer Science or related field
- Self-Motivated Individual with excellent interpersonal and communication skills having the ability to work in a team and on own initiative
- Experience with JAVA SE, Spring MVC, Spring Boot, Caching methodologies and Database Design would be considered as a great plus
- Ability to write clean code with an eye for performance and scalability
- Very strong analytical and problem solving skills
- Experience with CI and Source control systems such as Jenkins and Stash
- SQL database experience
- Solid understanding of object-oriented programming
- Familiar with various software design principles and architectural patterns behind a scalable application
- Creating database schemas that represent and support business processes
- Experience in financial software development will be considered an asset.
- Desirable to have experience with RabbitMQ & Docker
- Experience in working within a microservice architectural approach
Mifinity are looking for an experienced, creative and innovative Frontend JS Developer to join our Development team in Malta or Dublin.
Working within a small team, you will be primarily responsible to develop and test solutions according to day-to-day needs and new functionality requests. You will be also expected to contribute concurrently between different projects. The selected candidate would ideally have experience of various CMS platforms within the eCommerce field and demonstrate a strong command of JavaScript and the Angular framework. You will work on all aspects of the company’s applications, with the latest technologies and design.
You will be joining a brilliant team of software developers, full of energy, ambition and passion. Working together with your development team, you will be involved in building great products whilst working closely with Product Owners and stakeholders to understand requirements which will result in delivering the right thing.
This role is based in Dublin or Malta
All applications will be treated in strict confidence
- Work within the Product Development team and Maintaining the current code base and bug fixing;
- Build product features in an SPA (Single Page Application) – mainly in Angular.
- Investigating new technologies and how these can be applied to better improve our current operations;
- Working closely with other staff and ensuring proper communication with other developers, designers, testers and business analysts for an efficient outcome.
- Build modular, and reusable code.
- Updating the code with added features on request of operations team;
- Writing documentation for new features;
- Providing efficient design and coding;
- Bachelor’s degree in computer science, IT, software engineering or a similar field; or equivalent experience;
- Previous work experience in a similar position preferably in the eCommerce sector
- Experience with CMS platforms and plugin development;
- Excellent knowledge of CSS3 and HTML5;
- Eye for design and basic understanding of UI and UX;
- Good knowledge Web Components and JavaScript ES6;
- Good knowledge of Angular and TypeScript;
- Good verbal and written communication skills;
- Able to work at own initiative and part of a team;
- Fluent in English.
- Knowledge of PHP language.
- Experience in Agile development.
- Contributions to open-source (E.g. Github)